Frequently Ask Question

How To Book Online?

Our home page features ‘book’ to make booking easier. Select or type the location you wish to collect your vehicle from and the dates and times when you need to collect and return. Select your preferred vehicle and finalise your booking request. To complete your booking you then just need to provide us with your personal details to finalise and confirm your booking. We will review your booking request within 24 hours.

How Will I Know My Booking Is Comfirmed & Secure?

We implement two type of approvals. Once your booking is reviewed, we will send a confirmation email that your booking is ‘approved’ but UNSECURED until confirmation deposit is paid. If we received the confirmation deposit proof of payment, we will automatically send another confirmation email with “Approved Secured” booking.

Why I Should Mention Pick Up Location?

It’s important to let us know your preferred pickup location upon completion of the booking to ensure we have your vehicle ready and waiting once you arrived. If travel by flight kindly let us know your flight number to avoid delays once you arrived. Pick up location other than main office may include drop off service charge. Terms & Conditions apply.

What Document Should I Prepared?

We do require a minimum 100 point check document upon pick up as following
1. Unexpired Malaysian Driver Licence Only – 50 Points (Compulsory)
2. Malaysian Identity Card / IC – 50 Points (Compulsory)
3. Recent Student/Working ID Card – 50 Points
4. NGO / Social / Pension Card – 50 Points
Accepted Malaysian driver’s licence and Malaysian Identity Card must be with a clear photo displayed (not tampered).

What Is My Responsibility After Rent A Car?

From the time you collect your vehicle, you and any nominated driver noted on the rental agreement, are financially responsible for any loss or damage to the vehicle.

This includes damage caused outside of your control including storms. You and any nominated driver noted on the rental agreement are also bound by our standard Terms & Conditions as agreed to when signing your Rental Agreement upon collection.

Can I Rent A Car For Long Term?

Sure you can! The rates on our website do vary depending on the length of rental you are quoting. In simple terms, the longer you need a vehicle for, the cheaper the rate you’ll be quoted.

Can I Extend Rental Duration?

Extending the rental duration may be possible at a time of check out or during the rental itself. You’ll need to contact or visit the Office to request for extension. Any request is subject to vehicle availability and successful payment of extension period in advance.

How To Pay Deposit?

We only accept bank transfer or ATM Cash deposit for booking confirmation at standard rate of RM 50.00. Proof of transaction must be emailed or send to our whatsapp.

Do I Need To Pay Security Deposit?

Yes we do require security deposit in form of CASH ONLY. Security deposit will range between RM50.00 to RM250.00 depending of type of vehicle. We do not accept Credit or debit card for security deposit at the moment. It will normally be fully returned at the time of drop off if there is no any terms & conditions breached.

Can I Choose Car Model & Colour?

All vehicles are subject to availability. This means that we can’t always guarantee the make or model of the vehicle, as we often have varying models within the same category. Just make sure you ask our friendly counter staff at the time of collection and we’ll see what we can do for you.


For Colour:
No, unfortunately not. The colour of your vehicle is subject to availability, and while we’ll certainly do our best to meet your request however we cannot always not guarantee it. Just make sure you ask our friendly counter staff at the time of  collection and we’ll see what we can do for you.

Do I Need To Clean The Car Before Return It Back?

We take pride in our fleet of vehicle, and we strive to ensure vehicle rental you pick up is clean and tidy. We ask you to help us by returning your vehicle in a similarly tidy state.In short, yes, you need to make sure that your hire vehicle is returned clean and empty of any rubbish, including pallets and milk crates.

We understand that moving can be a stressful and often messy process, so be sure to save yourself a bit of time at the end of your rental period to bag up rubbish, and if necessary, wipe down and vacuum the interior of the car. Cars that are returned in a very messy state may be subject to a cleaning fee assigned at the discretion of the company from your security deposit.

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Provide Good Condition Cars

Equipped With Safety Features

FREE Car Delivery Within 15km Airport Radius

Punctual Pick Up & Drop Off

Flexible Working Hour

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About Us

C&E Rental & Tour is owned by Chrisleyline Enterprise. Your needs solution which help you to plan your transportation in advance for you vacation at Sandakan & Kota Kinabalu, Sabah.

We are realiable real human who can help you personalize your needs of self drive car rental services with the best price.

There is to be a better way to plan your trip vacation with quick, easy and secure. Book early your transportation with us, save your time, save hassle and have a peace of mind during your arrival.

Let’s us  help you and get the job done in advance.

cllsalesteam19@gmail.com

Bandar Utama IJM, A1,3rd floor unit 3, 90000, Sandakan Sabah

+6 010-780 8892

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